Central to the success of Azora Finance is our commitment to our clients. We honour without reservation our obligation to respect and protect the privacy of the information of individuals with whom we deal.
Personal Information -
When we refer to personal information we mean information or an opinion about you, from which you are, or may reasonably be, identified.
This information may include (but is not limited to) your name, date of birth, driver’s licence number, marital status, phone number, email address, nationality, employment history, income, assets, liabilities and repayment history information.
Personal information also includes credit information. Credit information is personal information or an opinion about you that has a bearing on credit that has been provided to you or that you have applied for. Credit information includes information about credit that was applied for or provided to you for domestic, household or personal purposes as well as information about you where you are a guarantor of a loan.
Download Azora Finance Credit Reporting Policy.
Download Azora Asset Finance Credit Reporting Policy.
The information we collect -
Whenever it is reasonable and practicable to do so, we only collect information about you directly from you.
We only collect personal information about you which is reasonably necessary to:
PROVIDE YOU WITH QUALITY PRODUCTS OR SERVICES
CONSIDER APPLICATIONS AND APPROACHES YOU MAKE TO US
MAINTAIN YOUR CONTACT DETAILS
FULFIL OUR LEGAL OBLIGATIONS UNDER APPLICABLE LAWS AND RULES, SUCH AS THOSE RELATING TO ANTI-MONEY LAUNDERING AND COUNTER-TERRORISM FINANCING.
We generally hold personal information relating to:
How that information is used -
We only use and disclose personal information about you for the purpose for which it was disclosed to us or related purposes which would reasonably be expected without your permission.
For example, we may from time to time use your personal information to inform you of financing opportunities or to provide information about products and services which we expect may be of interest to you. However, we do respect your right to ask us not to do this.
We do not sell personal information to other organisations to allow them to do this.
Laws and rules regarding the use of personal information may vary by jurisdiction. Azora Finance complies with applicable laws and rules in the relevant jurisdiction.
Keeping information accurate and up to date -
We take all reasonable steps to ensure that all information we hold is as accurate as is possible. You are able to contact us at any time and ask for its correction if you feel the information we have about you is inaccurate or incomplete.
Keeping information secure -
We use security procedures and the latest technology to protect the information we hold. Access to and use of personal information within Azora Finance is appropriately limited to prevent misuse or unlawful disclosure of the information.
If other organisations provide support services, we require them to appropriately safeguard the privacy of the information provided to them.
Where the personal information we collect is no longer required, we delete the information or permanently de-identify it.
How you can access your information -
You can contact us to request access to your information. In normal circumstances we will give you full access to your information. However, there may be some legal or administrative reasons to deny access. If access is denied, we will provide you with the reason why.
Dealing with Azora Finance online -
When you visit The Azora Finance website you will browse anonymously unless you have logged into a client portal or accessed the website from a personalised communication from Azora Finance.
If you are an anonymous visitor, the information we collect is not capable of personally identifying you.
Once you have logged into a Azora Finance portal, accessed our website from an e-mail or other personalised communication sent to you or provided us with personal information by completing a form online, we may be able to identify you. If we have identified you we may be able to link your identity to your previous anonymous browsing history and collect information about your future use of our websites, irrespective of how you access our sites (eg by clicking a link in an advertisement or from a third party website). In addition we may combine that information about your use of the Azora Finance website with certain other online and offline information we have about you in order to tailor your online experience and provide you with further information. If you would prefer not to be identified you can delete the cookies and reconfigure the cookie preferences on your internet browser (see below).
A ‘cookie’ is a packet of information placed on a user’s computer by a website for record keeping purposes. Cookies are generally used on the Azora Finance site to:
- MANAGE ADVERTISING – WE USE ADVERTISING COMPANIES TO DELIVER OUR ONLINE ADVERTISING. WHEN YOU SEE ONE OF OUR ADS ON A THIRD PARTY WEBSITE, COOKIES ARE SOMETIMES USED TO COLLECT ANONYMOUS INFORMATION ABOUT WHAT PAGES YOU VISIT AND THE TYPE OF SOFTWARE YOU ARE USING
- MONITOR TRAFFIC- WE USE TRACKING COMPANIES TO GATHER ANONYMOUS INFORMATION ABOUT HOW PEOPLE ARE USING THE AZORA FINANCE SITE, THIS INFORMATION INCLUDES TIME OF VISIT, PAGES VISITED, AND SOME SYSTEM INFORMATION ABOUT THE TYPE OF COMPUTER YOU ARE USING. WE USE THIS INFORMATION TO ENHANCE THE CONTENT AND SERVICES OFFERED ON THE SITE
- COLLECT IDENTIFIABLE INFORMATION ABOUT YOUR USE OF OUR WEBSITES – IF WE HAVE IDENTIFIED YOU AS A RESULT OF YOU LOGGING INTO THE AZORA FINANCE CLIENT PORTAL OR ACCESSING OUR WEBSITE FROM AN E-MAIL OR OTHER PERSONALISED COMMUNICATION SENT TO YOU OR PROVIDING US WITH PERSONAL INFORMATION BY COMPLETING A FORM ONLINE.
You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. (Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences).
Contact us -
Policy updated September, 2019